Patient and Passionate Persistence
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Sincerity and Serendipity = Karma

What is Karma? It is the impact and result of our actions, some say it is moral causation. Others, "You get what you deserve. What goes around comes around." Often there is a negative spin or emphasis. In Japanese there is this concept/word Bachi! Loosely translated it is a divine punishment for bad behavior. But for Japanese Americans, it is often used in jest. For example, when my son tries to slug me and misses and hits the wall. We say bachi!-- you deserved that! Karma But karma is a much broader and deeper belief in the actions we take will return to us. That there is a cycle of causality--that good deeds return benefits and harmful acts return harmful effects. We have all witnessed it and maybe wished it! :) In the end, whether we believe in reincarnation, heaven/hell, or destiny, we know that the concept of karma exists and plays a role in our lives. 

Something I espouse here often and try to live up to, is the very basic idea of treating everyone as your equal. That status, demographic characteristics, income, title, or appearances are never effective ways of judging influence, importance, or relevance. 

I met a Beverly Hills private banker this week who told me this story. She was volunteering at an urban school teaching kids financial literacy. Later, she was sitting in her nice banker's office and a 6 year old kid walked into her office and said, "Hey you were at my school!" And the banker confirmed this was true. The young man confidently announced his intention to open up a bank account. His mom was now visible at the door and motioning for her son to leave the busy banker alone. "So you want to open up an account?", the banker queried. The mom nodded as the son emphatically exclaimed, "Yes!" So the banker decided to take the young man through the private banking process instead of escorting him to the tellers' outside. She completed the application and the account was opened.  The banker followed the full personalized process as if this boy was a high net worth customer. A hand written thank you note was sent. A then a telephone call to check in on this valued customer was made--the father answered. "Who is this? You are calling my son and he is 6 years old! You telemarketers are ruthless and stupid!" Before he hung up, the banker explained that his son opened up an account, which was verified by the mom (again!). The father was dumbstruck and handed the phone to his smiling son. Afterwards the father grabbed the telephone to tell the banker that he has lots of money in banks and no one calls him. He thanked the banker for her follow-up. The next day unbeknownst to the banker the father began singing the praises of this banker, regaling his colleagues with this story. He decided to start transferring his assets to the private banker's institution, his investors followed suit at his urging. Reciprocity When the dust settled, more than $50 million was deposited! The private banker set all time records for production and was honored. Karma! It all started out with a real, sincere and serendipitous encounter with a 6 year old boy.

One of my closest friends Rob, told me a story last night about a colleague he had at Wharton. This quirky professor decided to write letters anytime he experienced something good. He wanted to counteract those who only wrote to complain. He loved writing and jotted notes to cashiers, receptionists, clerks, and employees of all disciplines and copied the appropriate executives. He received grateful replies and to his delight, he received complimentary services and gifts. Some of the recipients were so surprised to get a compliment , because few ever came. The Karma here is palpable, isn't it? It's true we are quick and deliberate to acknowledge the bad and accept the good as an entitlement. I am as guilty as anyone. Bachi on us!  I am going to seriously try and acknowledge the good whenever I see it or experience it. I know it makes a difference. 

We encounter people and opportunities everyday through serendipity and through our spheres of influence. If we treat each of these chances as a time to do good and to never underestimate the value of the moment and the person, then our karma will rise and the bachi will fall.

Thanks for reading. John


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